Continue your consumer direction journey with Public Partnerships LLC (PPL)
The Consumer Directed Personal Assistance Program (CDPAP) is transitioning to a new statewide fiscal intermediary (FI).
As the #1 FI service provider for consumer direction, PPL is here to help you continue receiving care at home from people you trust.
How to Switch to PPL
Current CDPAP consumers and personal assistants (PAs) must switch to PPL by March 28, 2025.
These resources can help:
- PPL@Home: Complete your transition through our user-friendly online system. Access links to register and log in at https://pplfirst.com/programs/new-york/ny-consumer-directed-personal-assistance-program-cdpap/
- Information sessions: Register for a virtual session or listen to a recording on our website. Recordings will be available in many languages.
- CDPAP customer support: Call us at 1-833-247-5346 (TTY: 1-833-204-9042) or email for help.
- Registration sessions: Attend an in-person session for support with the transition. Dates and locations are available at https://pplfirst.com/cdpap-resources-events/
- CDPAP facilitators: PPL's facilitator partners can help you transition and provide ongoing support. Visit https://pplfirst.com/cdpap-facilitators/ to learn more.
