Check Balance
You can check the balance on your SNAP account on like using the  website or the ConnectEBT mobile app (available at the Apple App and Google Play stores). You can also check your balance by calling, toll free, (888) 328-6399.  The hotline is available in English, Spanish, Arabic, Chinese, Haitian-Creole, Italian, Korean, and Russian, 24 hours a day, 7 days a week.

Lost or Stolen EBT Card
If your Electronic Benefits Transfer (EBT) card is lost or stolen, please take these steps immediately:

  • Contact EBT Customer Service at (888) 328-6399 or on the web at to report your EBT card lost or stolen.
  • Contact us at DSS – by calling (914) 995-3333 or visiting one of our District Offices --to request what is called EBT ARU PIN Restriction. This will ensure that no changes can be made to your account PIN unless they are made by you, with your card in hand, at a DSS office.
  • Request a replacement card and select a new PIN.