Check Your Balance/Report Lost Card

Check Balance
You can check your EBT balance by visiting www.ebtEDGE.com or by downloading the ebtEDGE App available for download in the Apple App Store and Google Play Store.

You can also check your balance by calling, toll free, (888) 328-6399. The hotline is available in English, Spanish, Arabic, Chinese, Haitian-Creole, Italian, Korean, and Russian, 24 hours a day, 7 days a week.

First Mobile App and Website Users and Prior ConnectEBT Users
If you were using the old ConnectEBT.com system to manage your EBT account, you will have to create a new registration with ebtEDGE following the steps below.

You must register your EBT Card account and select your User ID and password by using either the ebtEDGE app or at www.ebtEDGE.com for access. Registering on either one also registers you on the other. Have your EBT Card handy when registering.

If you already have your www.ebtEDGE.com User ID and password, you're ready to use the same ID and password for the ebtEDGE App.

For more information see the ebtEDGE Cardholder Portal and Mobile Application User Guide.

Lost, Stolen or Damaged EBT Card
If your EBT card is damaged, lost or stolen, you must contact EBT Customer Service to report the issue with your card and have it deactivated so that no one else can use it.

You can report the issue with your card online or by phone.

  • Online: Visit the ebtEDGE website or use the ebtEDGE mobile app which can be downloaded for free on your mobile device through the Google Play Store or Apple App Store.
  • By phone: Call the toll-free hotline at (888) 328-6399

EBT Card Freeze
Use the new freeze/unfreeze card feature to help you secure your EBT card and protect your benefits from scam-related theft through the ebtEDGE mobile app.

You can freeze your EBT card when it is not in use and then unfreeze the card to make a purchase. Freezing your card is easy. Follow these four simple steps:

  1. Open www.ebtEDGE.com or download the ebtEDGE app on your mobile device (available on the: Google Play Store and Apple App Store).
  2. Securely log in to your account.
  3. Tap the new “Freeze/Unfreeze Card” icon on the home screen.
  4. Select “Freeze My Card Everywhere” and click “OK.”