Your benefits can be stolen through scams like skimming and phishing.

Card skimming scams directly copy card and personal identification number (PIN) information from EBT cardholders using a device placed on top of a store's card reading machine. The stolen data is used to access your EBT account and spend your Supplemental Nutrition Assistance Program (SNAP) and cash benefits. Skimming can happen anywhere you swipe your EBT card, including automated teller machines. Find out how to protect yourself (in English and Spanish).

  • Contact EBT Customer Service to report your card stolen and change your PIN—by calling 888-328-6399, by visiting, or through the Connect EBT mobile app.
  • Contact the Westchester County Department of Social Services Office of Program Integrity to notify us that your benefits have been stolen.
    • E-mail:
    • Phone: (888) DSS-0009 or (888)-377-0009 or (914) 995-5643
  • Contact local law enforcement to file a police report.

For more help call DSS at (914) 995-3333 or visit one of our District Offices.